The platform

FAQs

How does Virtual Ward Technologie’s service work?

Our service works through a service agreement whereby our clients pay a monthly subscription charge per user, typically for a contract duration of two (2) years, paid one (1) year in advance.

How much does your service cost?

We charge a flat rate for our monitoring service but depending on the size of your workforce, can pass any savings for the wearable devices that we arrange with our suppliers.

In addition to the monitoring services, there are variable charges which can apply depending on your requirements. i.e. health screening (cardiovascular screening, cancer screening in the near future, genetics etc.), health surveillance and health referral.

What does your service include?

Our range of services includes; initial medical examination, onboarding, access to the platform, training, customer care, monitoring and alerts, a medical referral service for a virtual GP health care and access to all the Fitbit devices required.

Do I need a Fitbit to use Health Drive Digital’s service?

Yes, although there are many wearable devices in the marketplace Virtual Ward Technologies have selected Fitbit as the preferred provider because of their industry-leading battery life, thinnest, lightest GPS + heart rate device on the shelf and is accessible on 200+ phones, including Android, iOS and Windows, more than any other tracker.

Do I have to buy a Fitbit or does Virtual Ward Technologies supply them?

You can either buy the devices outright at the start or, as part of our service plan, we can supply all the Fitbits for your workforce for a refundable deposit typically set at 80% of the manufacturer’s suggested retail price. Then a small daily charge is added to the subscription to cover the cost of the device over the term. At the end of the term, you can return the Fitbit, subject to its condition, or make a final balancing payment for the device and keep it.

Can I buy a Fitbit from you anyway?

We don’t sell Fitbits directly but have placed a link to Fitbit on our website which takes you to their shop. Just click on our ‘Devices’ tab in our website menu, scroll down to your preferred Fitbit model and click on ‘Buy Now’.

What if my employees already own a Fitbit? Can they use it?

Yes, so long as it is a compatible device, including Sense, Versa 3 and Charge 5, and Inspire 3.

Can I rely on Virtual Ward Technologies to look after me if I am ill?

No, we are not a medical emergency service. Our remit is to detect risk and trends. Your health is still your responsibility; if you feel unwell, you must seek out a health care provider of your choice.

If I am unwell when driving, will Virtual Ward Technologies tell me and inform me immediately?

No, we are about risk prediction and then prevention. We will be able to detect many health observations, our system relies on you regularly syncing your Fitbit app, which should not be done when driving; if you feel unwell, then you must contact a health care professional of your choice. We will inform you whenever we find an abnormality that needs your attention, but this may not be for 24-48 hours, do not rely on our system to treat an acute illness. Health Drive Digital is not an alternative to traditional medical services or an emergency service.

What is Health Dive Digital’s role?

Our role is to detect risks before they are life-risking/career-risking medical problems. Why wait until you are sick and have to go to the hospital?

Will my company have access to my medical data?

No, your information is kept within our system, and it is anonymised; if you choose to access our virtual GP partners, the information will be de-anonymised on transfer so that the GP knows who they are consulting with.

Will, the virtual GP, be able to access my NHS records?

Yes, our clinical partners are endorsed by the NHS to access clients’ records; Virtual Health Technologies are not, as we are an Occupational Health Risk assessment service. In this way, your records and data are always secure until you choose to access health care.

Will my Fitbit watch track where I am going?

Only if you choose to; Virtual Ward Technologies does not need or intend to know where you are or what you are doing; we are just keen to keep an eye on your health observations while you work and sleep as this helps us to predict the risk of serious illness and reduce sickness and accidents.

Does Fitbit have access to my health data?

Yes, in the same way, that your phone counts your steps, and the manufacturer holds this data, Fitbit collects health data on all of their customers as part of their service.

Why is access to my data required?

Quite simply, our service cannot function without having your data to monitor and that means that we cannot help you when you need it.

But there are very tight controls on data management and processing; our software is GDPR compliant and ultimately, you own the data, you control who has access to it and you can delete it by raising a (SAR) Subject Access Request with us We want to make sure that you are comfortable with how your data is used throughout the service.

Will Virtual Ward Technologies stop me from working?

No, we are about keeping you fit and active and working and living at home for longer than you would have been because you’ve used our service. Avoiding chronic illness is key to us, and we understand that sickness stops you from enjoying life and being productive.