Privacy
Virtual Ward Technologies Ltd is a company incorporated in England and Wales under company number 12544845 whose registered office is at Llettymaelog, New Inn, Llandeilo, Carmarthenshire, Wales, SA19 7HY, trading as Virtual Ward Technologies.
This privacy policy explains how we use any personal information we collect about you when you use this website.
Topics:
- What information do we collect about you?
- How will we use the information about you?
- Contact preferences
- Access to information and correction
- Cookies
- Other websites
- Other web services we use
- Changes to our privacy policy
- How to contact us
What information do we collect about you?
We collect information about you when you contact us or engage us for our services. We also collect information when you complete voluntary surveys, provide feedback and participate in competitions.
Website usage information is collected using cookies.
How will we use the information about you?
We use the information to process your enquiry, provide services, manage your project, subscriptions and orders, and manage your account and, if you agree, to maintain contact with you in the future to update you about the increasing range of services we can provide, or supply you with information which we think may be of interest to you.
Virtual Ward Technologies will not share your information with third parties for marketing purposes.
Contact Preferences
If you are a prospective or past client we would like to keep in touch with you periodically, to speak with you and to send you information about our current services, or other information which we feel may benefit or interest you. If you have consented to receive marketing information or to allow us to keep in touch with you in a way that falls outside of the scope of GDPR’s ‘Legitimate interest’ or for the ‘performance of contract’ you may opt-out at any time by changing your contact preferences.
You have the right at any time to stop us from contacting you for marketing purposes and if you no longer wish to have contact with us, or receive information, please click here.
Access to information and correction
You have the right to request a copy of the information that we hold about you and this can be done by filling out a ‘Subject Access Request’ (SAR) form. If you would like a copy of some or all of your personal information, please follow this link to our Subject Access Request form and you will be guided through the process. Alternatively, you can email our data protection officer dpo@virtualwardtechnologies.co.uk or write to us at the address provided on the ‘How to contact us’ section.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have a right to be forgotten and may ask us to delete personal information we hold on you by changing your ‘Contact Preferences’ here or by contacting our data protection officer dpo@virtualwardtechnologies.co.uk or by writing to us for further guidance.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitors’ use of the website and to compile statistical reports on website activity.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
Other websites
Our website contains links to other websites such as:
- YouTube
- Fitbit
- Organisations we are associated with under our ‘Supported by’ banner
And this list may be expanded in the future but it should be noted that this privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Other web services we use
We use the following web services to contact our subscribers and gather statistical information on user behaviour to allow us to improve our services:
Gmail; is our email provider with company email addresses administered by the Chief Operating Offer/Data Protection Officer using Google Workspace. Email data and contents are stored in a Google data center (sic) and may also be stored on company computers under multi-layered password protection, in addition to being accessed by employees on mobile devices under Health Drive Digital’s BYOD (Bring Your Own Device) policy.
For ease of administration and secure deletion emails are kept in designated email folders, which store information that can identify personal details, which may include:
- Title
- First Name
- Surname
- Job Title
- Contact address
- Contact telephone numbers
- Contact email addresses (including CC and BC addresses*)
- Company website
- Dates and times
- Narrative/s (which may include personal details*)
- All or parts of previous emails (email chain*)
- Details of, or reference to 3rd parties*
- Attachments
- Links
**Consent for the sharing of 3rd party information with Virtual Ward Technologies contained under these categories remains the responsibility of the sender, as stated in our T&Cs.
Information on Google’s data center (sic) locations can be found at:
https://www.google.com/about/datacenters/inside/locations/index.html
Information on Google’s privacy policy can be found at:
https://www.google.com/policies/privacy/
Google Analytics; allows us to gather and store statistical information about our website visitors’ behaviour whilst it can identify the user’s country and IP address it does not store any information that would, on its own, allow us to identify individual users of this service.
Information on Google Analytics privacy and data security policy can be found at: https://support.google.com/analytics/answer/6004245?hl=en
Hotjar; provides us with visual data on our website’s user behaviour through heat mapping, whilst it can identify the user’s country and IP address it does not store any information that would, on its own, allow us to identify individual users.
However, text and other data submitted to individual website forms may be visible as part of the screen capture process, therefore Health Drive Digital’s policy is to utilise ‘On-Page’ and other ‘Suppression’ options to ensure that text data inputs cannot be retrieved when the data is sent back to HotJar’s servers.
Information on Hotjar’s privacy policy can be found at: https://www.hotjar.com/privacy
Hubspot; is used as our database system and allows us to maintain contact information in addition to a log of any client conversations and instructions to allow us to undertake our enquirers, or clients’ wishes and execute subsequent contractual obligations.
Hubspot does store information that can identify personal details including:
- Title
- First Name
- Surname
- Job Title
- Contact address
- Contact telephone numbers
- Contact email addresses
- Company website
- Company/business overview
- Dates and times of conversations
- Extracts of conversations
- Emails
- Extracts of emails
- Details/records of user consent/s
- Status of an enquiry or project
Information on Hubspot’s privacy policy can be found at: https://legal.hubspot.com/privacy-policy
Changes to our privacy policy
We keep our privacy policy under regular review and we will place updates on this page. This privacy policy was updated on 8th September 2022.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
email dpo@virtualwardtechnologies.co.uk
or
write to us at:
Virtual Ward Technologies Limited
Llettymaelog
New Inn
Llandeilo
Carmarthenshire
Wales
SA19 7HY
